Hi, Sarah here :)
I feel most satisfied when I solve problems and make something as easy and valuable as possible to use or do. I make that happen at Loyal, a digital agency specializing in community strategy, customer experience and brand communications, where I run the business and lead client strategy for product, innovation and marketing teams. In earlier lives, I worked for Hillary Clinton (Senate '06) and Goldman Sachs.
Occasionally, I freelance write for select clients – it's a soothing contrast to Loyal's complex work.
Clients: General Electric, Pepsi, Shutterstock, American Express, Hearst, UPS, AARP, NationalGeographic, VitalTalk, 100Kin10, NYU and many more
Expertise: Customer Experience & Journey, Customer-Driven Product Development, Insight Development, User Engagement, User Advocacy, Brand & Content Strategy, Content Marketing, Newsletters, Community Strategy, Community Programs, Community Platforms
Interests: People, Jane Jacobs, System Design, Impact of Technology on Culture, Tech-Enabled Decentralization, Blockchain, Bots, Urban Gardening, Yoga